Very poor customer service and problem-solving
I recently had tile and plaster replaced, My kids were taken care of my pool and they went back to school so I needed pool service so I hired calixpool. They drained and acid washed my pool where it was looking sparkling.
Little by little, I start to noticed stains here and there I brought it to their attention and they said acid will eventually make it go away.. I noticed more dirt debris and one of my kids had an accident in the pool .I requested a filter cleaning that they say that’s included in service three times a year. When asked about a filter cleaning. They said it will be an extra $75 or I have to wait for my filter cleaning schedule. I asked about my previous filter cleaning on how it was cleaned without providing them water source for cleaning. Instantly turned into a nightmare they got argumentative and said they are the professional and they know better. Because they follow an app that bases their business on how and when to clean.. And they want me to submit videos and proof. So if anybody that wants to go to this kind of frustrations with this business, I advise you to look somewhere.. The owner was just laughing on the phone. Because I was really frustrated with this business. Very poor customer service Recognize
Pool service
I used them for 3 years . I did not live in the house they serviced . He did ok job but not the best. Not happy with his communication and problem solving techniques . I would not recommend him. I put up with him just because my tenant never complained about his service for whatever reason might be . Moving on .
Outstanding Service
I have used 5 pool services in the past 18 years
None come close to the personal service, quick response and professionalism of Calixpert Pools.
We have a large pool and it is cleaned twice a week. Calixpert replaced an old pool heater, set up a salt water system and internet connection.
The best pool cleaning company in Santa Clarita in my experience
Great service
I met Oswaldo from Calixpert. He is an accommodating person. He came to my house to assess my pool and was more knowledgeable than my previous pool guy. I can tell he is an honest person and wouldn’t take advantage of his clients. I highly recommend this company!
The best local pool specialist
I’ve been working with Oswaldo and his team of technicians over a year now. The service has been exceptional. Our pool has always been crystal clear and I owe it to Oswaldo and his team. I have had equipment issues that Oswaldo has taken care of as well. He always does his best to take care of problems with my pool when they happen, he is very good at returning my calls and he is well informed. I trust Calixpert Pools completely with all my pool service needs and I recommend his team to everyone who is looking for a pool specialist who is excellent at what he does.